Returns (Kenya)

Return Window

Customers have 7–14 days from the date of delivery to request a return. Items must be unused, in their original packaging, and include all accessories/manuals.

Return Costs

  • Free if the item is defective, damaged, or incorrect.
  • For change-of-mind returns, the customer covers return shipping.

How to Request a Return

To initiate a return, follow these steps:

  1. Contact our support team via chat/email.
  2. Provide your order number, item, and reason for return.
  3. Our team will approve the request and provide return instructions.

Once we receive and inspect the item, refunds are processed within 3–7 business days.

Jojoba essential oils
Kes 1200

Retinol serum
Kes 1200

Hyaluronic Acid vitamin C & E serum
Kes 1200

COLLAGEN WRAPPING NIGHT MASK
Kes 900

DARK SPOT CORRECTOR CREAM
Kes 1000

Dark skin sunscreen
Kes 600

Company

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